Editorial standards

At Heally, you come to us with real questions about your health — about medications, dosages, side effects, and whether a treatment is right for you. We take that seriously. This page explains exactly how our content is created, who reviews it, and what standards we hold ourselves to so you can trust what you read here.

Who we are

Heally is a telehealth platform where patients consult with licensed physicians online and receive prescriptions delivered to their door. Our blog and health content exist to help you make informed decisions about your care — not to replace a clinical consultation, but to give you the knowledge you need to have better conversations with your doctor.

All medical services on the Heally platform are provided by HLY Medical Group PA, a physician-led medical group. The same standard of clinical rigor applies to our editorial content.

How content is created

Every article on the Heally blog is produced through a two-stage process: an expert writer researches and drafts the content, then a licensed physician from our medical team reviews it for clinical accuracy before it goes live.

Stage 1 — Written by a health writer

Our health writers are experienced journalists and content specialists with backgrounds in health, science, and medical communication. Before writing, each author:

• Reviews the current clinical evidence, including peer-reviewed studies, FDA labeling, and clinical trial data
• Consults primary sources rather than secondary summaries where possible
• Structures the article to answer the specific question a patient would search for
• Cites all sources at the end of the article

Writers do not have financial relationships with manufacturers of any products mentioned in our content.

Stage 2 — Medically reviewed by a licensed physician

Before publication, every article is reviewed by a board-certified physician or licensed clinician from the Heally Medical Team. The reviewer:

• Verifies that all clinical claims are accurate and reflect current evidence
• Checks dosage figures, drug interactions, contraindications, and safety information
• Flags any claims that overstate the evidence or could cause patient harm
• Confirms the article reflects current prescribing standards and FDA approval status

Our medical team

Content on the Heally blog is reviewed by licensed physicians and clinicians who are active members of the Heally Medical Team. Each reviewer is:

• A licensed physician (M.D.) or certified physician assistant (PA-C) in good standing
• Board-certified in their specialty or equivalent
• Licensed to practice in U.S. states where Heally operates
• An active Heally provider, not an external consultant with no patient relationship

You can read full biographies, credentials, and education backgrounds for each of our reviewing physicians on the Our Doctors page.

What "medically reviewed" means — and what it doesn't

When we say an article is medically reviewed, it means a licensed physician has read the article in full and confirmed that the clinical content is accurate based on current evidence and prescribing standards.

It does not mean:

• That the information applies to your specific health situation
• That the treatment discussed is appropriate for you without a consultation
• That the article replaces advice from your own physician

Health information is general by nature. Your medical history, other medications, allergies, and individual circumstances can significantly change what is safe and appropriate for you. Always consult a qualified healthcare provider before starting, stopping, or changing any prescription medication.

How we source information

We rely on primary and peer-reviewed sources. In order of preference:

1. FDA drug labeling and approval documentation — the authoritative source for approved indications, dosages, contraindications, and warnings
2. Peer-reviewed clinical trials — published in journals such as the New England Journal of Medicine, JAMA, The Lancet, Obesity, and Diabetes Care
3. Clinical guidelines — from bodies including the American Medical Association (AMA), American College of Obstetricians and Gynecologists (ACOG), American Urological Association (AUA), and the Endocrine Society
4. Academic institutions — research from institutions including the NIH, CDC, and major university medical centers
5. Product prescribing information — manufacturer-provided prescribing information (package inserts) for medications discussed

We do not cite Wikipedia, press releases, or marketing materials as primary sources. Where we refer to statistics or study findings, we link directly to the original source.

How we handle updates

Medical evidence evolves. Drug approvals change. New clinical trial data is published. We maintain content to keep pace with these changes.

When we update an article:

• The "Updated" date at the top of the article is refreshed
• The medical reviewer re-reviews the updated content before it goes live
• Significant factual changes are noted where relevant (e.g. "Updated to reflect the December 2025 FDA approval of oral semaglutide 25 mg")

When we review for currency:

• Articles covering medications with active regulatory changes (new dosages, new approvals, shortage updates) are prioritized for review
• Articles are flagged for review when new major clinical trials are published that could change the evidence base
• Our editorial team conducts periodic audits of high-traffic articles to ensure information remains current

What we cover and why

Most of our health content covers treatments and conditions that Heally physicians see and treat through the platform: GLP-1 weight loss medications, longevity protocols, hormone therapy, sexual health, lab testing, and skin care. We cover these topics because they're the areas where our medical team has genuine expertise and where we can offer meaningful, clinically grounded information.

Where we mention specific Heally services or treatment options, we are transparent about that. Our content is not written to drive any particular commercial outcome — we aim to give you accurate information and let you decide.

We do not write content for conditions or treatments outside our clinical expertise. For mental health crises, oncology, or emergency medicine, we direct readers to appropriate specialist resources.

AI and content generation

Our health articles are researched, written, and edited by human writers and reviewed by human physicians. We use AI writing tools as research aids and drafting assistants, but every article that goes live on the Heally blog has been:

• Written and shaped by a human health writer
• Edited by our editorial team for accuracy, clarity, and sourcing
• Reviewed and approved by a licensed physician before publication

AI-generated text is not published on our platform without substantive human rewriting, sourcing, and medical review.

Advertising and commercial relationships

Heally is a telehealth company. We earn revenue when patients book consultations and purchase treatments through our platform. Some articles discuss treatments available through Heally.

We maintain editorial independence by keeping the following separations:

• Writers are not compensated based on whether their article drives consultation bookings
• Physicians review content for clinical accuracy, not for commercial fit
• We do not accept payment from pharmaceutical manufacturers to mention their products in editorial content
• Sponsored or promotional content, if any, is clearly labeled and does not go through the same editorial pipeline as our standard health articles

Corrections

We make every effort to ensure our content is accurate. If you believe you've found a factual error, please contact us at careteam@getheally.com with the article URL and the specific claim you believe is incorrect. We will review the concern and, if warranted, correct and re-date the article.

Medical disclaimer

The information on this website is for informational purposes only and does not constitute medical advice. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the guidance of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

If you are experiencing a medical emergency, call 911 or your local emergency number immediately.

Contact

Heally editorial team: careteam@getheally.com
Medical questions: careteam@getheally.com
Phone: (650) 300-4334
Address: 42 West 24th Street, New York, NY 10010 (by appointment only)

All medical services provided by HLY Medical Group PA.

See also: Our Doctors · About Us · Privacy Policy