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FAQ

About Heally and General Questions

What is Heally’s mission?

Heally’s mission is simple: we strive to make alternatives to opiates and other drugs, for both pain relief and improving overall health, easily accessible to all people. We take an integrative approach to health and believe in treating a person holistically.

How does Heally work?

Heally is a simple to use, HIPAA-compliant telehealth platform that conveniently connects patients to online doctors. Ready to speak to a doctor? Start by creating a free account here

What is Integrative Health?

Integrative health is a medical discipline that looks at a person as a whole - including lifestyle choices - instead of just the disease. Integrative health practitioners often look at poor lifestyle choices as the root of most chronic disease and prescribes holistic treatments for enhanced wellness.

What else do Heally doctors treat/specialize in?

Our doctors specialize in a variety of disciplines including integrative health, functional medicine, general psychology, behavior psychology for children, nutrition, sexual health, holistic pain management and cannabis/CBD for pain management.

When are your doctors available?

Doctors are available daily from 9 AM to 10 PM Pacific.

How much does an online consultation cost?

Online consultations vary by state but start at just $29.

Do you accept insurance?

Unfortunately, Heally doctors are unable to accept medical insurance or flex pay at this time.

Is it free to create an account?

Yes! Create your free account here.

What are the legalities of telehealth?

As long as the doctor believes that he is able to meet the same standard of care online as in office the visit can be done via telehealth.

Will you share my information with anyone?

Your information is confidential and is only shared between you and your doctor. Your medical records will be maintained in our HIPAA compliant secure system. Your health insurance company, employer, or any other entity will NOT have access to this information. Your information is private and secure.

I’m a doctor and I want to learn more about partnering with Heally.

Great! You can find more information here.


About Cannabis and Medical Marijuana

Why should I speak to a doctor if recreational cannabis is legal in my state?

While your state may allow for legal adult-use cannabis, you may still want to consult with a doctor to see if cannabis is the best treatment option and how to best use and dose cannabis for your unique needs.

Can I get a cannabis recommendation online with Heally?

If your state has legalized medical marijuana, you can see a doctor through our online platform. If the doctor feels you qualify, she can recommend you a cannabis certification.

Can I get a medical marijuana card online?

The process for applying for a medical marijuana card varies by state. In some states, after you have a doctor’s cannabis recommendation, you can apply for the card online.

Does Heally only offer cannabis consultations?

Heally offers alternative treatments for a variety of conditions as well. We can help you determine if cannabis or another treatment is the best option for your condition or needs.

What if I lost my recommendation?

Not to worry! If you lost your recommendation, you can always sign in to your Heally account and print a new one.

Where is medical marijuana legal?

Currently, medical marijuana is legal in 32 states and Washington DC! States that allow for medical marijuana include Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia (DC), Florida, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Utah, Vermont, Washington, and West Virginia.

What are the benefits of cannabis?

Cannabis can help with insomnia, stress, anxiety, PMS, headaches, migraines, arthritis, cancer, chemotherapy and radiation therapy side effects, chronic pain, fibromyalgia, glaucoma, HIV/AIDS, M.S., as well as many other internal issues that require treatment and regulation.

Do I need a medical marijuana card/certificate to buy marijuana? CBD?

If you live in a state with legal medical marijuana, then you will need a medical marijuana certificate. CBD is legal nationwide and can be bought without a medical certificate.

Where do I find quality cannabis and CBD products?

To make the process of finding quality products a little less painful, Heally offers an online marketplace. Those in the state of California can purchase cannabis products. CBD products can be purchased and shipped nationwide.