FAQ

General Questions

How do I know if cannabis is the right treatment for me?

Although cannabis has been used as a medicine for a long time, each person reacts to it differently. Our doctors can help you to determine if cannabis is the right holistic treatment for you, as well as which form of cannabis will most effectively treat your condition.

Where can I get information about Heally’s services in my state or province?

Visit the home page and select your state to understand your local laws and how we can service you.

Do I need a state-issued medical marijuana ID to legally possess marijuana?

No, you are not obligated to apply for a state-issued ID card, or to join a state registry. You will receive a hard copy recommendation letter that is signed by the doctor after your evaluation. We do advise that you carry a hard copy of your recommendation as you will need it for verification purposes at dispensaries. You will also have the option of acquiring a recommendation card which is a much smaller and a more convenient version of the recommendation letter.

Do you accept medical insurance?

Unfortunately, Heally doesn’t accept medical insurance of any kind.

Is your service legal?

Yes, our service is legal. Every doctor is a licensed physician in the state of California and their credentials are verified through the medical board. Heally is backed by secure HIPAA Compliant policies to ensure safety, security, and legality.

How do I know I can trust your doctors?

The health and safety of our patients is our top priority. Our physicians come from a variety of specialties including nutrition, pain management, psychology, fibromyalgia, endometriosis, women’s health, general medicine, stem cell medicine, and more. In addition, they have access to the latest reference materials. This enables them to stay informed on the most important details of how cannabis interacts with physical and mental health.

When are your doctors available?

Our doctors are available on demand during Heally’s business hours from 9am-10pm pacific everyday.


Medical Cannabis Recommendations

What is a medical marijuana recommendation and what am I able to do with it?

If a licensed physician identifies cannabis as a potential treatment for your health condition, they may write out a recommendation. With that recommendation you are able to purchase and consume medical marijuana in accordance with the laws of the state of California.

How can I get a medical cannabis recommendation with Heally?

It’s simple! Sign up to our platform from anywhere and schedule an appointment with one of our medical cannabis physicians, who will determine if cannabis is a good option for you. If they decide cannabis is a viable option for you, they will sign a medical cannabis recommendation.

What medical conditions typically qualify for a Medical Marijuana recommendation?

Any illness where the medical use of marijuana has been considered appropriate and recommended by a licensed physician. Some of the qualifying conditions are:

  1. Acquired immune deficiency syndrome (AIDS)
  2. Anorexia
  3. Arthritis
  4. Cachexia
  5. Cancer
  6. Chronic pain
  7. Glaucoma
  8. Migraine
  9. Persistent muscle spasms, including, but not limited to, spasms associated with multiple sclerosis.
  10. Seizures, including, but not limited to, seizures associated with epilepsy.
  11. Severe nausea.
  12. Any other chronic or persistent medical symptom that either:
    1. Substantially limits the ability of the person to conduct one or more major life activities as defined in the Americans with Disabilities Act of 1990 (Public Law 101-336).
    2. If not alleviated, may cause serious harm to the patient’s safety, physical or mental health.
Do I need to renew my medical cannabis recommendation?

Yes, your recommendation has to be renewed once a year. Heally will send you notification reminders prior to your current recommendation’s expiration date.

What if I lost my recommendation?

Not to worry! If you lost your recommendation, you can always sign in to your Heally account and print a new one.


Privacy & Confidentiality

Will you share my information with anyone?

No, your information is confidential and is only shared with you and your doctor. Your medical records will be maintained in our HIPAA compliant secure system. Your health insurance company, employer, or any other entity will NOT have access to this information. Your information is private and secure.