Think you can’t launch an alternative telehealth practice in as little as 30 days? With the right tools and approach, you can.
Telehealth clinics should focus on a few key areas to launch and grow their online practice:
- Online patient support, from scheduling to tech support
- Encrypted, HIPAA-compliant video conferencing software
- A secure EMR database
- Developing a sustainable patient/provider network
- Tech support for the clinic
Of course, this isn’t an exhaustive list. No two telehealth practices are the same, therefore the steps to launch won’t look identical.
In our experience though, focusing on the areas above builds a solid foundation for your practice to begin and maintain success. Plan for adjustments along the way, but begin by fleshing out the six key components above to give your alternative telehealth clinic the best start.
Here’s a snapshot of your focus for the next 30 days as you prepare to launch.
Marketing Your Alternative Telehealth Clinic
How will you market your online complementary and alternative medicine clinic?
Relevant newsletters are one way to reach your target audience and increase the number of patients in your practice.
Focus on creating a pipeline of content that attracts the right patients, encourages them to browse more and learn about you, convinces them to book a call, and eventually, welcomes them as a client to your online practice. The right email marketing software is required to properly segment your contacts and deliver timely newsletters that convert your readers into happy patients.
Patient and Tech Support
Telehealth clinics are flexible and suited to fit both the patient and the provider’s needs.
This means you’ll almost certainly be receiving new inquiries at 2 AM, or have a patient who prefers to communicate by text message. Your doctor or patient might have a sudden change in schedule and need to make an appointment for next week instead. A robust support team is needed to manage your patients’ evolving schedules and methods of communication.
Telehealth patients often require tech support. What happens if your new patient can’t figure out how to use your video conferencing system? Your administrative and clinical team can’t be the IT team, too, though it might seem like a cost-saving measure being an online clinic. You’ll need to enlist experts who can guide your patients through a phone call or message and help them schedule appointments, navigate technical challenges, and address customer service concerns.
A secure EMR database and HIPAA-compliant video conferencing software must also be sourced and managed. Fifty-two percent of healthcare providers surveyed by Arlington Research reported experiencing patients’ refusal to use telehealth services because they didn’t trust the technology. What’s more, one-third of respondents admitted to facing cybersecurity threats because of vulnerabilities in a third-party vendor.
Installing a system your clients’ trust is imperative to your success.
Choose One Tool To Manage Your Telehealth Practice
Between marketing, scheduling patients, managing patient data, and supporting technical and customer service-related questions, you’ll be looking at several different software platforms to meet your needs.
Streamlining your software and using online tools created specifically for online alternative medicine clinics will save you time, money, and effort. We know what online alternative health clinics need. Our telehealth platform was designed to fill the gap between accessible, alternative practice-focused online tools and clinic operators.
The goal of this technology is to give your online clinic a viable all-in-one solution. Piecing together different, generic software and bouncing from program to program wastes energy that could be dedicated to serving patients.
Heally’s all-in-one telehealth platform for alternative medicine businesses features:
- Online appointment scheduling
- AI-powered patient charting
- E-billing payment and processing
- A HIPAA-compliant EMR and EHR database and video conferencing tool
- A patient support department from 7 am-10 PM, 7 days a week
- Marketing support
There are no startup costs, and we offer pay as you go or monthly plans for alternative telehealth businesses.
See What Other Clinics Are Saying:
“Heally is a business in a box for us. We are able to manage payments, records, scheduling, and even consult with our patients online. As a new business, lead generation and automated, one-click marketing campaigns are really helping to fuel our growth.”
Schedule a demo with the Heally team and start seeing patients online in 30 days.